Shipping policy
Shipping Policy
Last Updated: 19-June-2026
At Rassaj, we are committed to delivering your favorite abayas quickly, safely, and at the best possible rates. Please read our shipping policy below to understand how we process and deliver your orders.
🚚 Order Processing Time
- Orders are processed and dispatched within 1–3 working days after order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During sales, promotions, or festive seasons, processing may take an additional 1–2 days. We appreciate your patience.
- Once your order is dispatched, you will receive a confirmation message via SMS, email, or WhatsApp with tracking details (where available).
📍 Delivery Locations
- We deliver to all major cities and towns across Pakistan including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, and more.
- Remote and far-flung areas may take additional delivery time and may incur extra charges.
- Currently, we do not offer international shipping. For international orders, please contact us directly.
⏱️ Estimated Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Major Cities (Lahore, Karachi, Islamabad, Rawalpindi) | 2–4 working days |
| Other Cities (Faisalabad, Multan, Peshawar, etc.) | 3–5 working days |
| Remote / Small Towns | 5–7 working days |
Note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, political situations, or other factors beyond our control.
💵 Shipping Charges
- 🚚 Standard Delivery: PKR 250 (flat rate) across Pakistan
- 🎁 FREE Delivery on orders above PKR 3,000
- 🌍 Remote Area Surcharge: Additional PKR 150–250 may apply for remote locations (you will be notified before dispatch)
💡 Pro Tip: Save on shipping — add more items to your cart to qualify for FREE delivery!
💳 Cash on Delivery (COD)
- We offer Cash on Delivery (COD) across Pakistan for your convenience.
- Please keep the exact amount ready at the time of delivery to ensure a smooth handover.
- The courier partner may verify your order via phone call before dispatch.
- Order confirmation is mandatory for COD orders. Orders that are not confirmed may be cancelled.
📦 Order Tracking
- Once your order is dispatched, you will receive a tracking number via SMS, email, or WhatsApp.
- You can track your shipment through the courier partner's website or by contacting us.
- If you do not receive tracking details within 3 working days of placing your order, please contact us immediately.
⚠️ Delivery Issues
In the rare event of any delivery issue, please review the following:
- 📞 Wrong Address: Rassaj is not responsible for orders delivered to incorrect addresses provided by the customer. Re-shipping charges will apply.
- 📦 Undelivered Parcels: If a parcel is returned to us due to customer unavailability, refusal, or incorrect address, re-shipping charges will apply.
- 🚫 Refusal at Delivery: If a customer refuses to accept a COD order without a valid reason, future COD orders may be restricted.
- 🕵️ Lost or Damaged Parcels: In case of a lost or damaged shipment, please contact us within 48 hours of the expected delivery date. We will work with the courier to resolve the issue.
📞 Need Help With Your Order?
If you have any questions about your shipment or need help tracking your order, please reach out to us:
📞 Phone / WhatsApp: 0321-2678317
🌐 Website: www.rassaj.com
✉️ Email: support@rassaj.com
Thank you for shopping with Rassaj — we can't wait for you to receive your order! 🤍