Refund & Returns Policy — Rassaj.com

At Rassaj, your satisfaction is our top priority. We aim to offer you high-quality products with a worry-free shopping experience. If something isn’t right, we’re here to make it right.

✅ Return Eligibility:

  • Returns accepted within 3 days of delivery.

  • Item must be unused, unwashed, and in its original packaging with tags intact.

  • Islamic caps, kurtas, and other wearables are non-refundable if worn or damaged after use.

🔁 Exchange Policy:

  • Size or defect-based exchanges are allowed within 3 days.

  • To request an exchange, please contact our support team via WhatsApp or Email with your order number and product images.

  • Exchange shipping charges may apply.

📩 How to Initiate a Return or Exchange:

Please send your request at:

  • WhatsApp: +92 321-2678317

  • Email: rassajofficial@gmail.com
    Include:

  • Your Order ID

  • Clear photos (in case of damage or defect)

  • Reason for return or exchange

❌ Non-Returnable Items:

  • Custom or altered products

  • Discounted or sale items

  • Items returned after 3 days

Note: Rassaj reserves the right to refuse returns that do not meet the above conditions.