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FAQs

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Trusted experience

With a strong commitment to quality and customer satisfaction, Rassaj has earned the trust of clients through consistent service and reliable products.

Frequently Asked Questions – About Rassaj

Q: 📏 How do I know my size?
📏 Perfect Fit, Every Time

To find the best fitting Koofi cap, simply use a regular inch tape and measure around your head where the Islamic cap sits. Note the measurement in inches or centimeters and match it with our detailed Koofi size guide available on every product page. Still confused? Contact us anytime — we’ll help you choose the right Muslim cap size.

Q: 🛍️ Do you offer wholesale or bulk orders?

Yes, We Do B2B & Brand Partnerships.

We proudly support wholesale Islamic cap orders in Pakistan and offer private label Muslim headwear manufacturing. If you’re a retailer, reseller, or brand looking for bulk Koofi production, Rassaj delivers consistent quality, on-time fulfillment, and premium service.

We also offer private labeling and full brand-building support — helping you create a strong identity with custom labeling, packaging, and personalized design options. Whether you’re launching your own line or expanding an existing one, our craftsmanship and reliability will back your vision.

Q: 🌍 Do you deliver internationally?

Yes, Rassaj now offers international Islamic cap delivery!

You can place your Koofi order from the UK, USA, UAE, Canada, India, Bangladesh, the Middle East, and many other countries — just contact us via WhatsApp to place your international order directly.

We’re also working on enabling full website-based international checkout soon, making global ordering even easier and more convenient for our international customers.

Q: 💳 What payment methods do you accept?

At Rassaj, we accept Cash on Delivery (COD) and Direct Bank Transfer for all Koofi orders within Pakistan.

We also offer Direct Bank Transfers for international customers worldwide, making it easy to place orders from the UK, USA, UAE, India, Bangladesh, and beyond.

These payment methods ensure a convenient and secure checkout experience when buying Islamic headwear online.

💡 We’re also working on adding more global payment options soon to make your shopping experience even smoother.

Q: 🚚 How long does delivery take?

We offer fast and secure delivery for Koofi orders across Pakistan, typically within 3–5 working days.

For custom-designed Muslim caps, delivery may take slightly longer depending on your specific requirements and design preferences.

📦 You’ll be kept updated throughout the process to ensure a smooth and worry-free experience.

Q: 🔁 Can I return or exchange my order?

Yes, we accept exchanges within 3 days of delivery if your Koofi cap is damaged, defective, incomplete, or not as ordered. The item must be unused and returned with original tags and packaging fully intact. To process your exchange, you must provide a clear unboxing video as proof, showing the issue clearly.


📦 Eligible for Exchange if:

✅ Cap is damaged, defective, or incomplete at delivery
✅ You received the wrong size, color, or design than ordered
✅ The item is unused with original tags/packaging intact
📹 Must have an unboxing video as proof, clearly showing the issue

📱 How to Request an Exchange?

  • Contact us via WhatsApp at 0321-2678317

  • Response Hours: 10 AM – 6 PM (Mon–Sat)

🔁 Exchange Process:

  1. Notify us within 3 days of receiving your parcel

  2. Share the unboxing video for verification

  3. Get approval from our team

  4. Return the item to the provided address

  5. Receive your replacement after inspection

❗Important Notes:

❌ No exchanges after 3 days of delivery
❌ Used items or products missing tags/packaging cannot be exchanged
🔁 No refunds – only replacements

This clear policy ensures fair treatment and helps us maintain quality standards for all customers. For safe and verified service, always record an unboxing video when opening your Koofi package.


 

Q: 🤝 How can you help me?
Always By Your Side

At Rassaj, your satisfaction is our top priority. Whether you need detailed product guidance, help placing a Koofi order, customization support, or after-sale assistance for Islamic caps — our dedicated support team is just a message away.

We’re here to make your experience with Muslim headwear shopping easy, personal, and worry-free — from the first click to the final delivery.

Follow us on Social Media for Gifts and Discounts!

About Our Store

Rassaj offers handcrafted Islamic caps and traditional wear, blending cultural elegance with modern comfort for everyday and spiritual occasions.

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(+92) 321-267-8317

rassajofficial@gmail.com

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